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PUBLIC SERVICE PROBLEMS IN THE INDONESIAN GOVERNMENT BUREAUCRACY

Published
Pages 43-49
Views 128
Downloads 152

Authors

  • Budi Supriyatno Professor of Government Science, Krisnadwipayana University. Author
  • Aziz Hakim Head of the Master of Administrative Science Study Program, Krisnadwipayana University. Author

DOI

https://doi.org/10.55640/ijssll-05-12-07 ↗

Abstract

Quality public services are one indicator of successful good governance. However, many problems remain in the delivery of public services in Indonesia, such as a lack of responsiveness, a lack of information, and a lack of accountability. Therefore, improvements and enhancements to the quality of public services are needed through the implementation of more effective and efficient public service models.

Keywords

Problems , Quality , Bureaucracy , Public Services , Government

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References

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2. Barzelay, Michael (1992) "Breaking Through Bureaucracy: A New Vision for Managing in Government" Publisher: University of California Press.

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Government Regulations:

1. Law Number 25 of 2009 concerning Public Services.

2. Presidential Instruction Number 1 of 1995 concerning Improvement and Enhancement of the Quality of Government Apparatus Services to the Public.

3. Decree of the Minister of Administrative and Bureaucratic Reform Number 63/KEP/M.PAN/7/2003 concerning General Guidelines for Public Service Provision.

4. Decree of the Minister of Administrative and Bureaucratic Reform Number 81/1993 concerning Guidelines for Public Service Implementation.

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