Quality public services are one indicator of successful good governance. However, many problems remain in the delivery of public services in Indonesia, such as a lack of responsiveness, a lack of information, and a lack of accountability. Therefore, improvements and enhancements to the quality of public services are needed through the implementation of more effective and efficient public service models.

Problems, Quality, Bureaucracy, Public Services, Government

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Government Regulations:

1. Law Number 25 of 2009 concerning Public Services.

2. Presidential Instruction Number 1 of 1995 concerning Improvement and Enhancement of the Quality of Government Apparatus Services to the Public.

3. Decree of the Minister of Administrative and Bureaucratic Reform Number 63/KEP/M.PAN/7/2003 concerning General Guidelines for Public Service Provision.

4. Decree of the Minister of Administrative and Bureaucratic Reform Number 81/1993 concerning Guidelines for Public Service Implementation.